Call Center Outsourcing
Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion.
264 sec Film
4:24 / HD
How much will
call center outsourcing cost me?
Features
Greeting the callers with a special script
Developing custom answering scripts
Ensuring the fastest pickup time
Recording all phone calls for an easy review process
Providing Tier 1-Tier 3 support
Developing and updating FAQs and knowledge base
Conducting customer satisfaction surveys
Providing detailed QA reports regularly
How it Works
in 24 hours
We will help you personalize
your ideal plan.
in 1 week
You sign up, and we
confirm all the details.
in 10 days
We create a FAQ,
templates, and integrate
all systems.
in 1 month
LAUNCH
after 2 months
We review the first
month and make sure
everything works
perfectly.
in 24 hours
We will help you personalize
your ideal plan
in 1 week
You sign up, and we
confirm all the details.
in 10 days
We create a FAQ,
templates, and integrate
all systems..
in 1 month
LAUNCH
after 2 months
We review the first
month and make sure
everything works
perfectly.
From any Channel...
Your customers will be heard through any channel you choose...
- in-app
- Chat
- VoiP
- Viber
- iMessage
- ...any channel
...to any Integration
...and we can integrate with all major CRM systems or add a new integration just for you.
- Salesforce
- Notion
- Zendesk
- Aircall
- Slack
- Hubspot
- Intercom
- Freshdesk
- Jira
- Asana
Ultimate
Security
The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.
PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
Why SupportYourApp?
Get a glimpse of why we're different. Here’s a sneak peek.
Expertise
We have over a decade of expertise in delivering superb social media customer service.
Effective Support Tools
We implement the best and up-to-date tools for social media engagement and support.
Expert Teams
Our teams are ready to help your customers with any social media inquiries.
24/7 Customer Support
We operate 24/7/365, including holidays.
Over 60 Languages
We speak all major languages to cover the global markets.
Personal Approach
We find an approach to each client’s social media needs.
Custom Software
For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:
QUIDGET
AI agent builder designed to help businesses manage the high volume of routine customer questions by automating up to 80% of basic support tasks.
QCRM
Enterprise-level helpdesk for managing multilevel support that brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly.
Clients Reviews
What will the cost of service be for you? Request a call, and we will get back to you within minutes.
Request A Call BackWith all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Head of CS,
Sign Easy,
signeasy.com,
US.
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Vice President,
Skylum, Inc.,
Skylum.com,
US.
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
CMO,
Softorino Inc.,
softorino.com,
US.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Founder,
GoCodes,
gocodes.com,
US.
Get Your Quote
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Industry Expertise in Call Center Outsourcing
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SaaS
Our outsourced customer care call center team delivers proactive support for SaaS companies, improving customer experience and reducing churn.
We analyze customer feedback to create timely bug reports and prevent escalation. Through 24/7 call center support, we onboard users, tackle technical inquiries, and upsell through tailored B2B sales strategies, helping your company grow.
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Healthcare
We offer tailored call center services to healthcare tech companies. With our HIPAA-compliant processes, your patients’ data is perfectly safe.
Assisting patients with general inquiries, appointment scheduling and management, we ensure high level of customer satisfaction. And, follow-ups and reminders help us reduce no-shows for you.
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Fintech & Banking
Our extensive fintech expertise allows us to provide secure transaction support, fraud prevention and account management support, as well as financial consultation. We will also guarantee financial data security at every touchpoint with PCI DSS, ISO, GDPR compliance.
As your call center outsourcing provider, we’ll ensure CSAT growth with regular monitoring and adjustments.
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eCommerce & Amazon Sellers
Whether you’re an eСommerce business owner, or an Amazon seller, call center services outsourcing will take the support workload off your shoulders.
Our consultants will handle customer inquiries, order processing, returns, and refunds. They will also track metrics to assess performance and, ultimately, improve your sales.
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Gaming
Creating the best player experience is one of our tasks as your dedicated call center team. Whether it’s troubleshooting login issues, or managing a subscription, our consultants strive to find a personal approach to all customers. We are trusted by 100+ successful gaming, software and SaaS companies around the world.
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Retail
We help retail customers receive the help they need at every stage of their journey. Whether it’s a product inquiry or a shipping request, we’ve got you covered. Our customer-centric, empathetic call center team will expertly work with frustrations and refund disputes so that no customer is left unhappy.
Reasons to Consider Outsourcing Call Center Services
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Resource Efficiency
Maintaining quality customer support requires substantial time, effort, and money. Instead of going into overdrive to hire and train consultants, you can opt for outsourced call center solutions.
By partnering with us, you’ll reduce operational costs needed to build a support team, and will be able to focus on what you do best — running your company. At the same time, you’ll get top-tier experts handling all your customer communication and bolstering customer loyalty.
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Scalability
Throughout the year, your business might face spikes in the number of incoming calls. An outsourced call center enables you to adjust your support team based on demand.
No need to hire and train additional consultants yourself, we can guarantee you that flexibility. Moreover, once you decide to expand into a new market, we’ll find the right consultants for you — our team speaks 60+ languages, so that won’t be an issue. Let us scale your support team while you scale your business.
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Comprehensive Tier 1 - Tier 3 Support
As your contact center outsourcing company, we will ensure your support team provides all tiers of support, starting from resolution of basic requests.
They will be fully equipped to work on technical issues and handle the most intricate, custom problems that require in-depth analysis and product knowledge. All of this — in the shortest time possible. From simple FAQs to deep system diagnostics and custom solutions, we ensure efficient, accurate support at each tier, improving customer satisfaction at every stage.
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Use of AI Technology and Innovation
In our call center outsourcing services, AI-driven technology and automation tools help us reduce response times and improve your customer experience. We use our AI agent builder, Quidget, to automatically answer the most common inquiries, redirect a customer to a knowledge base, or, when necessary, to a human consultant.
To streamline customer communication, we’ve mastered the integration of CRM tools like Zendesk, HelpCrunch, or our own QCRM into our clients’ support processes.
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Data Security
Safeguarding the sensitive data of our clients and their customers is our top priority.
Partnering with us, you can rest assured that your sensitive information will be protected at all times. We’ve obtained PCI DSS Level 1 and ISO 27001:2013 certifications and are GDPR and CCPA compliant.
Companies operating in highly regulated industries like healthcare, fintech, and eСommerce, can rely on us to maintain strict security protocols and prevent potential data breaches.
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Improved Customer Experience
Our consultants will be custom-trained to fit your business needs and will receive all the necessary product-specific information. So, when it comes to delivering top-notch customer experience, you can be sure that our support team will resolve issues of any complexity. They are skilled professionals, so response times will be minimized.
Moreover, when appropriate, they will offer additional products or services to take your relationship with a customer to the next level. Ready to try call center outsourcing with us? Get a quote today to learn more!
FAQ
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What is call center outsourcing?
Call center outsourcing is the practice of partnering with a third-party company to manage customer support. Such companies mostly specialize in omnichannel customer communication, not just call handling. They manage customer interactions via phone calls, emails, live chats, and social media. By outsourcing, businesses can enhance customer service quality, reduce operational costs, and free up internal resources to focus on core business functions.
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What are the benefits of call center outsourcing?
Outsourcing call center operations offers multiple advantages:
Reduced costs and workload — there is no need to hire, train and maintain a support team, because a call center outsourcing provider is doing it for you.
24/7 call center services — customers receive assistance whenever they need it.
Flexibility and scalability — outsourced teams can be easily expanded on demand.
Security — compliance with all security protocols means your data is protected.
AI technology — chatbots ensure reduced response times.
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How much do call center services cost?
We’ll tailor your pricing plan to your budget and your business needs. Essentially, the price will depend on the support team size, level of support, number of languages, service hours, integration plan, and several other factors. Advanced features include CRM integration and AI-driven automation.
For more details, visit our pricing page or contact us for a custom assessment.
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What factors affect call center pricing?
Here are the factors affecting the cost of outsourcing a call center:
Number of support consultants
Complexity (L1, L2, L3 support)
Languages (Limited number or 60+ languages)
Coverage (16/7 or any)
Talent acquisition (shared or dedicated hiring team)
Integrations
CRM selection and setup
and others.
For enterprises, we develop pricing plans tailored specifically to their business needs. If you run an enterprise, fill out a form to get a quote.
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What is the call center outsourcing process?
The process of outsourcing a call center begins with analyzing your business needs and budget. The next step is selecting a suitable provider that aligns with your goals and customer support expectations. If it’s SupportYourApp:
1). Together, we select the suitable pricing plan and personalize it for you.
2). After you sign up, we confirm all the details.
3). We perform the necessary integrations, prepare FAQs, knowledge base, and response templates.
4). You meet and approve candidates, we train them.
5). We LAUNCH in 1 month.
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How to choose a call center outsourcing provider?
If you’ve made a decision to hire a call center team, it’s important to evaluate its:
experience in your industry
AI technology use and CRM integrations
support team scalability opportunities
number of languages supported
data security certifications and compliance with security regulations
You might want to look at case studies and client testimonials to see if current and former clients are satisfied with the level of support.
Knowledge Base
For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:
FastSpring Review
By Nick Ryabchenko
7 min read
Customer Service Level: Definition, Standards, Measuring
By Anastasiia Svyrydenko
8 min readJoin 1200+ other support professionals and stay in the loop with the latest updates from us:
.. more?
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